Customer Assistance
F.M. Allen is committed to providing absolute satisfaction and a superior customer experience. We hope that you will find answers to your questions below. However, if you prefer to have your inquiry answered directly, feel free to email assistance@fmallen.com or call us toll free at 1-888-362-1947.
Shipping
We work diligently to ship purchases of in stock merchandise made by 3 p.m. Central time the same business day. Purchases of in stock merchandise made after 3 p.m. Eastern or on Saturday or Sunday generally ship the following business day.
Occasionally items may be temporarily out-of-stock or backordered. In either instance, you will be alerted and provided an approximate date of shipment. Any shipping delay will be communicated to you at the time of your order.
Items are shipped via Federal Express and we use FedEx Ground when you choose the standard delivery option. Shipments to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, Samoa and any P.O. boxes are shipped via U.S. Postal Service Priority Mail. (Please allow 5 to 10 business days for delivery.) We do not ship outside the United States except in certain circumstances. Email assistance@fmallen.com to inquire about international shipping.
Please use the chart below to estimate the standard shipping and handling charge for your order.
| Up to $250 | $251 - $500 | $501 - $750 | $751 - $1,000 | $1,001 + | |
| Standard | $12 | $15 | $18 | $21 | $24 |
| 2-Day | Add $25 | Add $25 | Add $25 | Add $25 | Add $25 |
| Overnight | Add $35 | Add $35 | Add $35 | Add $35 | Add $35 |
| Saturday Delivery | Add $45 | Add $45 | Add $45 | Add $45 | Add $45 |
Returns
If your F.M. Allen product does not meet your expectations for any reason, please return it in its original packaging with receipt for an exchange or refund. For your convenience, we include a postage-paid return shipping label is included in each package. (Original shipping charges are not refundable.)
Full-price items must be returned within 30 days of purchased in unworn and in like-new condition to be accepted as a return. Sale-price merchandise will be accepted for return within 14 days of the ship date on your invoice. (After 14 days, sale-price merchandise product is not eligible for return or credit.) Personalized items or items marked Final Sale cannot be returned or exchanged.
Shipped Returns
Please use the original shipping box and packing materials. For your convenience, a postage-paid return label has been provided. If you choose to use our return shipping label, your package will be returned to us via Federal Express. (If you need an additional return label, please contact a Customer Assistance Specialist by phone at 888-362-1947 or e-mail assistance@fmallen.com.)
Simply affix the label to your package and drop it off at a FedEx shipping location. Please note, we will deduct $8 from your order refund for return postage when using the postage-paid return label. (The $8 fee does not apply to gift returns from a gift recipient or same-item exchanges.)
You can pay the return postage yourself and ship via United States Postal Service or other parcel service. If you choose to pay the return postage yourself, you will not be charged a fee. If you wish to pay the return postage yourself, please direct your package to the following address:
Att: Returns
347 Main Street
Franklin, TN 37064
Tel. 888-362-1947
When paying for return postage yourself, we suggest you insure the package via U.S. Mail or FedEx, and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.
Please allow 10 to 12 business days for us to receive and process your return or exchange.
In-Store Returns
Returns and exchanges made within the guidelines of our Return Policy can be made to our retail store locations. (For directions and other information, click here.) Please bring your invoice and original form of payment (credit card or gift card) in order for the store to process your return and credit the original form of payment.
Gift Returns
Gift recipients who return an item and do not want an exchange will be issued an F.M. Allen Gift Card. You will receive an e-mail notification upon receipt of your gift return provided that your e-mail address is included on your return/exchange form.
Exchanges
If you wish to exchange an item purchased at full price, your request must be made within 60 days of order receipt for the merchandise purchased. If you wish to exchange an item purchased at a sale price, your request must be made within 30 days of the order receipt.
To make an exchange, please specify the item you wish to exchange and the new color or size on the return/exchange form and include the form in your return package. (You will be contacted in the event a replacement item is not available or once the exchange has been processed.) Affix the postage prepaid return label to your package, drop it off at your nearest FedEx shipping location and we will send your new item free of shipping charges.
If you are exchanging an item because of our error or because of quality issues, we will pay the shipping cost to send a replacement item to you. The replacement order will be sent via FedEx Ground delivery.
